Hearing Care Practice Case Study
-86% missed calls: your practice available 24/7
-86%
missed calls
+25%
after-hours bookings
-75%
admin time
x4
Google reviews
Hearing Practice
France
Independent hearing center specialized in hearing aids and patient follow-up.
2
Audiologists
~80
Patients/month
1
Part-time secretary
9h-18h
Office hours
~35%
Missed calls
2h/j
Admin time
The Problem
35% of calls missed
During consultations, lunch breaks or after 6pm, over a third of calls go unanswered. Potential patients who go elsewhere.
"We were losing patients simply because we couldn't answer. They rarely called back."
Patients frustrated by delays
No response in the evening or on weekends. Callbacks sometimes take 24-48h. In a competitive sector, every hour counts.
2h/day of administrative work
The secretary spends 2h per day on appointment booking, confirmation reminders and cancellation management. Time that could be spent on in-office reception.
The Solution Deployed
Cathy - AI Voice Assistant
Multi-channel 24/7 Reception
- Instant response on all channels
- Chat, WhatsApp, Phone, SMS
- Available even at night and weekends
- Professional and personalized tone
Automatic Appointment Booking
- Real-time calendar sync
- Available slot suggestions
- Instant patient confirmation
- Cancellation management
Smart Reminders
- Automatic SMS D-2 and D-1
- Follow-up if not confirmed
- Easy rescheduling option
- No-show reduction
Google Review Collection
- Automatic post-consultation request
- Direct link to Google
- Review tracking
- Improved visibility
Cathy Interface in Action
Cathy Dashboard: overview, conversations, planning, statistics
Results Achieved
Availability & Accessibility
Operational Efficiency
Online Reputation
Return on Investment
<1 mois
ROI achieved
~90h
saved/month
24/7
availability
Secretary time saved: 1h30/day × 20 days = 30h/month + recovered patients
What They Say
"Cathy changed our daily life. We don't miss a single call anymore, even when we're in the booth with a patient. And patients love being able to book in the evening."
Audiologist
Independent practice
"Before, I spent my mornings on the phone. Now I can properly welcome patients. Cathy handles everything else."
Secretary
Independent practice
"Our Google reviews exploded. We never asked before, it was awkward. Cathy does it automatically and it works."
Manager
Independent practice
Key Numbers
-86%
missed calls
24/7
availability
-75%
admin time
x4
Google reviews
Make Your Practice Available 24/7
Discover how Cathy can transform your practice reception and improve patient satisfaction.
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