AI Agent Available

Sophie

AI E-commerce Assistant

Your complete AI assistant for your online store. I answer customer questions, recommend products, handle support, FAQ, returns and order tracking. Connected to your catalog, I know every product inside out.

Try Sophie Book a call
Sophie

Promised result

A sales assistant and support agent available 24/7 on your store

Sophie answers visitor questions, recommends the right products, handles support, returns and FAQ. Connected to your catalog, she knows every product sheet and every policy. Measurable results from the first month.

Supported channels

Widget chatEmailWhatsAppWebPhone(Coming soon)

Available 24/7

Is this for you?

For you if

  • ✓You sell online on Shopify, WooCommerce, PrestaShop or Magento
  • ✓Your customers often ask the same questions (sizing, shipping, returns...)
  • ✓You want to boost conversions and reduce support workload

Not for you if

  • ✗You have fewer than 10 visitors per day
  • ✗You sell highly technical products requiring a human expert
  • ✗You don't have product sheets or documented FAQ

What's included

Full access to the Sophie interface in the Node6 Hub
Connection to your CMS (Shopify, WooCommerce, PrestaShop, Magento)
RAG knowledge base (product sheets, FAQ, policies)
Chat widget embeddable on your site
Smart escalation system with email notifications
Performance tracking dashboard

How it works

1

Configuration

We connect your CMS, import your FAQ and policies, and configure Sophie to match your tone and business rules.

2

Indexing

Sophie automatically indexes your product catalog and documents. The knowledge base syncs every 6 hours with your CMS.

3

Response

A customer asks a question via the chat widget. Sophie classifies the intent, searches the RAG base, and responds in under 3 seconds.

Features

A complete interface to manage your AI e-commerce assistant

📊

Dashboard

Real-time KPIs: resolution rate, response time, escalations, CSAT

💬

Conversations

Complete history of all customer interactions with filters by status, intent, date

🚨

Escalations

Queue of unresolved cases, one-click resolution with internal notes

📚

RAG Knowledge Base

View indexed documents, stats by source type, manual upload, CMS sync

🔌

Widget

Visual chat configuration + preview + embed code to copy-paste

⚙️

Settings

System prompt, tone of voice, escalation thresholds, notification email

+

Need more features?

Each agent is fully customizable. We can add tailored features to precisely meet your business needs.

Let's discuss your needs

Concrete deliverables

Dedicated interface accessible 24/7
Custom chat widget in your brand colors
Complete training and documentation
Priority technical support
Monthly performance reports
Complete AI infrastructure
Source code provided

Tracked KPIs

60%+

Tickets resolved without human

< 3s

Average response time

< 25%

Escalation rate

4.2/5

Target CSAT score

Prerequisites

  • • Online store on Shopify, WooCommerce, PrestaShop or Magento
  • • Documented FAQ and/or return policies
  • • 1h for initial calibration call

Limitations

  • • Human validation required on escalations
  • • No automatic payment or refund processing
  • • Answers based only on your documents

Response < 3s

Average response time

Hybrid RAG

Vector + full text search

Smart Escalation

4 intelligent triggers

Multi-language

FR/EN automatic

Powered by

Claude APISupabasepgvectorn8nNext.jsOpenAI Embeddings

Sovereign Infrastructure

Hosted on our complete sovereign infrastructure. GDPR compliant, secure, fully documented and scalable.

Hosted in Europe GDPR Compliance End-to-end Encryption Full Documentation Scale on Demand

Ready to boost your e-commerce?

Book a 30-minute call to see Sophie in action and discuss your needs.

Book a discovery callContact us

You lose time every day on automatable tasks.
We can tell you which ones in 90 minutes.

Free audit
No commitment
Actionable plan
Free audit • No commitment • Actionable plan